Shipping & Returns
Shipping
Free US Shipping on orders over $99
Standard shipping for smaller orders: $9 flat rate
Ships from Sydney, Australia
Delivery typically 7-14 business days to the continental US
Tracking on every order
You'll receive a tracking number as soon as your order ships
Professionally packed
Every ukulele is carefully packed to ensure it arrives safely
60 Day Returns
Not happy with your purchase? No worries. We offer a 60-day return policy on all items.
- 1 Contact us at support@ukulelemate.com within 60 days of receiving your order
- 2 We'll provide return shipping instructions
- 3 Pack your item securely in the original packaging
- 4 Ship it back to us
- 5 Full refund processed within 5 business days of receiving your return
Items must be in original condition. Customer is responsible for return shipping costs.
Read full returns policy →Lifetime Warranty
All ukuleles come with a comprehensive lifetime warranty covering:
- Body & neck
- Electronics & pickups
- Frets & fretboard
- Tuning pegs
Does not cover strings, cosmetic wear, or damage from misuse. We cover all shipping costs for warranty repairs.
Read full warranty details →